At Mittengroup.com.au, ABN: 15077220508 (“we, us, or our”) we are committed to protecting your privacy as an online visitor to our website.
All information we receive from our customers is protected by our secure server. Mittengroup.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers
INFORMATION WE COLLECT
We may obtain personal information about you from various sources. We may collect this information when you provide it at one of stockist, on our site, our social media sites, our social networking or mobile applications, or at one of our events. When you visit this site, our social media sites, or social networking or mobile applications, we may also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.
You may change your details at any time by advising us in writing via email.
INFORMATION YOU PROVIDE
You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site, at our counters or at our stockists. The types of personal information you may provide to us includes:
- Contact information (such as name, postal address, email address, and mobile or another phone number)
- Age and date of birth
- Username and password
- Payment information (such as your payment card number, expiration date, delivery address, and billing address)
- Your skincare concerns
- Contact information for friends or other people you would like us to contact
- Content you provide (such as photographs, videos, reviews, articles and comments)
- Information provided to us by social networks or mobile applications when you visit our social media platforms or use one of our social networking or mobile applications (such as your name, profile picture, likes, location, friend list and other information described in the social networking application sign-up page, or your geo-location details when using one of our mobile applications)
We do not collect health information about you without your consent.
For some services you may not be required to identify yourself. However, if you do not provide us with the information we request, we may not be able to contact you and may not be able to customise our services to suit you.
STORAGE AND SECURITY OF YOUR INFORMATION
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.
We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However, if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third-party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
COOKIES AND PIXELS
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Mittengroup.com.au, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Mittengroup.com.au, our customers or third parties or if required by law.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.
When making a payment at mittenbody.com we use SecurePay or Paypal for credit card transactions and AfterPay for the option of making payments via instalments.
SecurePay, Paypal and Afterpay are all a safe and secure online payment option that are PCI- DSS complaint which is governed by the Payment Card Industry Security Standards Council. Meaning that they all comply with a highly secure Payment Card Industry Data Security Standard.
When submitting payments with SecurePay, Paypal or Afterpay customer credit card or personal information is securely processed without being stored on mittenbody.com servers.
Furthermore, our online website www.mittenbody.com has a Secure Socket Layer (SSL) Certificate providing further peace of mind and security. This means that mathematical encryption is in place to prevent eavesdroppers from reading your text and private content on that page.
SSL commonly uses something called port 443 to connect your computer to a secure server on the Web. SSL is often used for sending credit card, tax, banking, private email, or personal information to a business server somewhere.
You’ll know when you are on an SSL connection because your web browser will have the address prefix https:// in front of the URL.
In order, for encryption to take place your browser must have the SSL protocol. The browsers that have this software are the following:
- AOL 5.0 and higher
- Internet Explorer 5.0 and higher
- Mozilla Firefox
- Netscape 6.0 (Windows only)
- Google Chrome
At any point of time if you feel that your credit card or any of your personal details have been compromised when using our online store please contact us immediately at firstname.lastname@example.org with the heading – Credit Card Dispute or Credit Card Security and we will endeavour to assist you or your bank with the matter.
More information about Privacy law and Australian Privacy Principals is available from the Federal Privacy Commissioner’s website www.privacy.gov.au
Ground Floor, 430 Lt Collins St, MELBOURNE VIC 3000 AUSTRALIA
PO BOX 121 COBURG VIC 3058 | email@example.com
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